Question 1

Are you a manufacturer or a trading company?

Accepted Answer

We are a direct source factory. Our own R&D team designs, sources and quality-checks traffic equipment with mature factory partners — no middlemen between your project and the production line.

Question 2

What makes Gracelane stand out from other suppliers?

Accepted Answer

Our R&D, operations and service in traffic signal lighting are first-tier — better quality, fairer pricing and more complete service. We co-run Police-Enterprise Joint Labs with traffic police departments across China, and we support state-owned enterprises on Belt & Road projects.

Question 3

Do you offer OEM/ODM customization for traffic equipment?

Accepted Answer

Yes. We provide tailor-made builds, OEM programs and smart-traffic innovation services. Custom graphics, sizes, mounting solutions and control features can match local standards anywhere in the world.

Question 4

What is your minimum order quantity (MOQ) and do you offer samples?

Accepted Answer

We keep order sizes flexible. Samples are available to validate specifications and certifications before mass production.

Question 5

What standards and certifications do your products meet?

Accepted Answer

Our signal controllers meet NEMA TS2 and GB 25280; cabinets are powder-coated steel IP55 with Class C surge protection, operating from -30 °C to +70 °C. Certificates and documentation for your project are provided.

Question 6

How fast do you respond to inquiries?

Accepted Answer

We reply within 24 hours with specs, pricing and a delivery plan based on your target products, quantities and destination.

Question 7

Do you provide on-site traffic signal engineering services?

Accepted Answer

Normally we supply products with online technical support. In traffic signal control, we offer paid traffic signal timing optimization projects in China; if you or your client have a dedicated budget, we can evaluate and confirm.

Question 8

Can you ship worldwide and handle export documentation?

Accepted Answer

Yes. We arrange documentation, packing and logistics to your port worldwide, with in-house QC checks at every critical production stage.